SHIPPING DELIVERY POLICY

*Last updated November 19, 2025*

This Shipping & Delivery Policy is a part of our Terms and Conditions (“Terms”), and therefore should be read alongside our main Terms:
[https://luxiroo.com/terms-conditions/](https://luxiroo.com/terms-conditions/)

Please carefully review our Shipping & Delivery Policy before placing an order. This policy applies to all orders placed with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We provide multiple shipping methods depending on your location. In certain cases, our inventory may be managed by a trusted third-party supplier who will also be responsible for packing and shipping your order.

Shipping Fees

Shipping charges may vary based on the product, delivery address, shipping partner, and order size.
Exact shipping fees (if applicable) will be displayed at checkout before payment is completed.

> All delivery dates and timelines are provided in good faith but are estimates only and may vary due to external factors such as courier delays, weather conditions, logistics issues, or public holidays.

Delivery Timeline

* Standard delivery time is *6–8 working days* from the date of order confirmation.
* Orders are delivered only on *business/working days (Monday to Friday)*.
* Delivery may take slightly longer during *sale periods, festivals, or unexpected logistics disruptions*.
* Tracking information (if available) will be sent via *SMS or email* once your order is shipped.

Order Processing Time

* All orders are typically processed within *1–3 business days*.
* You will receive an *order confirmation email* after placing the order.
* You will receive a *shipment confirmation email* once the order is dispatched.

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### *Delivery Coverage*

* We deliver to all *serviceable locations within India*.
* Delivery serviceability depends on courier partner network availability at your pin code.
* If your location is *non-serviceable*, we may cancel the order and issue a full refund.

Delivery Address Responsibility

* Customers must ensure the delivery address provided is *correct, complete, and reachable*.
* We are *not responsible for failed or delayed delivery* due to incorrect or incomplete address details.
* If the package is returned due to an invalid address, *reshipping charges may apply*.

Shipping Partner Delays

* While we work with reliable courier partners, we *do not control shipping carrier delays once the package is handed over* to them.
* In case of major delays, feel free to reach out to us for support.

Lost or Damaged Packages

* If your package arrives *visibly damaged, please record an unboxing video and report it to us within **48 hours of delivery*.
* If a shipment is *lost in transit, we will investigate with the courier partner and offer a **replacement or refund based on resolution*.

DO YOU DELIVER INTERNATIONALLY?

At the moment, we *do not offer international shipping*. All orders are delivered domestically within India only.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

For any questions or assistance regarding shipping, delivery, or this policy, you can contact us:

📧 *Email:* [support@luxiroo.com](mailto:support@luxiroo.com)